Bongiorno CRM

A CRM for Bongiorno, the leading dry cleaning company in Georgia: orders are registered in store on a tablet, and clients are told by SMS and email when their items are ready.

Challenge

Bongiorno is the leading dry cleaning company in Georgia. It needed one simple system to register orders in its stores, follow each item’s status and keep clients informed.

Solution

ABOVE Digital created a CRM app for in-store orders. When a client comes in, the store manager fills in the order in the app: client details and contacts, and photos of each item, including any delicate or sensitive spots. The app prints waterproof stickers for the items and the client’s receipt. Each status change is sent to the client by SMS and email, and when the items are ready, the client is invited to pick them up. The app also keeps statistics.

Why it works

Every order is recorded the same way, so nothing depends on paper slips or memory. Photos taken at drop-off show the condition of each item, waterproof stickers keep items identified through cleaning, and clients no longer need to call to ask if their clothes are ready. Managers get a clear view of the business through the statistics. The same approach suits any service business that takes in items and hands them back.

Category:

Software Development

Client:

Bongiorno